Plan Management
EktaCare is a registered NDIS provider offering reliable and responsive Plan Management services across South Australia.
We understand how important it is for providers to be paid on time and for participants to stay on track with their budgets.
Why choose EktaCare?
As a local South Australian provider, we offer a personalised, small-team approach — ensuring every participant receives the attention and care they deserve.
We focus on quality, responsiveness and trust.
What we offer
Fast 1–3 business day invoice processing
Fast 1–3 business day invoice processing
Fast 1–3 business day invoice processing
We understand how important timely payments are for both participants and providers. We process invoices quickly within 1–3 business days, ensuring providers are paid on time and participants experience no delays in their supports.
Accurate budget tracking and reporting
Fast 1–3 business day invoice processing
Fast 1–3 business day invoice processing
We carefully monitor each participant’s budget and provide clear updates, helping you stay informed and avoid overspending or funding gaps.
Prompt payments to providers
Fast 1–3 business day invoice processing
Clear and responsive communication
We ensure providers are paid efficiently and on time, supporting smooth service delivery and strong provider relationships.
Clear and responsive communication
Support for participants, families and coordinators
Clear and responsive communication
Our team is easy to reach and responds promptly to queries, ensuring participants, families and coordinators feel supported at all times.
Support for participants, families and coordinators
Support for participants, families and coordinators
Support for participants, families and coordinators
We work closely with everyone involved to make plan management simple, stress-free, and easy to understand.
For Providers
Working with EktaCare
At EktaCare, we value strong partnerships with providers to ensure participants receive timely, high-quality support.
We aim to make the invoicing and payment process simple, fast, and reliable.
How to submit invoices?
Please send all invoices to: accounts@ektacare.com.au
For any queries, please contact: planmanagement@ektacare.com.au
We aim to respond quickly and support smooth collaboration.
New provider onboarding
If you are a new provider, please include:
- Service agreement
- Bank details for payment
Invoice requirements
To ensure prompt payment, please include:
- Participant full name
- NDIS number
- Service dates
- Support item description
- NDIS support item code
- Hourly rate / total amount
- Your business details (ABN, contact info)
- Invoice number
Payment timeframes
We aim to process and pay invoices within: 1–3 business days
(Provided all required information is included)
Invoice review
All invoices are reviewed to ensure they align with:
- Participant’s NDIS plan
- Service agreements
- NDIS pricing arrangements
Incorrect or missing information
If any details are missing, we will contact you to resolve the issue promptly to avoid delays.
Remittance advice
You will receive a remittance advice once payment has been processed.
Why work with EktaCare?
- Fast and reliable payments
- Clear communication
- Provider-friendly processes
- Supportive and responsive team
